Privacy Policy
Introduction
We at TradeEngage, Inc. (“we,” “us,” or “TradeEngage”) respect your privacy, and we don’t ask for information unless we truly need it. We do not collect Personal Information from children under the age of 16 without parental consent. As a data processor, we have limited control over the information provided to us by our users. When you provide data in that sense, you are subject to the Terms of Service. In some limited cases, we may collect information ourselves, but such collection is limited to the information we need to provide you the services.
The Right to Know
We believe in your right to know what companies are collecting about you and why. This Privacy Policy lays out the details about what we have and what we use it for. Please review it carefully, and if you don’t agree with what we lay out here, please stop using the app and contact us with any questions we can answer.
Collection of Personal Information
“Personal Information” is information that can be used to identify you as an individual, either alone or taken with other information we collect. Over the course of providing you the services, we may ask for: Contact information such as your name, mobile phone and email address; Employment information such as your company name, your title, and other company details including address and mobile phone; Financial information such as your billing information; and Location information including your address, IP address, and location data.
We collect this information in order to provide our services to you, generally directly from you. We may request the information specifically, or we may collect it through your engagement with certain aspects of our services such as message boards or forums. We do not collect the content of such messages, but we may collect information about the message senders and recipients in order to improve our services. We do not sell or otherwise dispose of your data, though we may transfer it to certain third parties as outlined below.
The lawful basis for our collection of your information is listed below. Where we collect information with your consent (evidenced by your direct provision of the information to us), you can revoke that consent at any time.
- Contact Information. Necessary in order to perform our contract with you.
- Employment Information. It is in our legitimate business interest to collect information about the types of company using our services. We also use this information to connect individual accounts to their organization and we only collect this information with your consent.
- Financial Information. Necessary in order to perform our contract with you (for billing activities)
- Location Information. This is automatically collected and used for analytical purposes. Your address is collected in order to perform our contract with you (for billing purposes), and your IP address and location data is anonymized/not used to personally identify you.
If you interact with a third party service when using our services or if you share content from our services through a third party service through an integration, we may receive additional Personal Information about you. We only request information as set out above, and we use this information for our legitimate business interest of personalizing the services to improve your experience.
Data Subjects
When our customers use the Services, they often input information about their clients (the person whose property they are working on, their “Clients”). We treat this information as highly confidential and it is entitled to our highest available levels of protection including encryption while on our systems. This information often includes information that would identify the Client individually, such as The Client’s address, The Client’s mobile number, email address, or other ways to contact them; The Client’s namePhotos or videos of the Client’s property.
We collect this information in order to provide our services to you, generally directly from you. We may request the information specifically, or we may collect it through your engagement with certain aspects of our services such as message boards or forums. We do not collect the content of such messages, but we may collect information about the message senders and recipients in order to improve our services. We do not sell or otherwise dispose of your data, though we may transfer it to certain third parties as outlined below.
If you are a Client of one of our customers, you have certain rights related to this data that we have about you. We require that our customers notify you that they will be using TradeEngage, and that they get your consent before sharing your personal information with us. If you feel that your information or photos or videos of your property were uploaded to our app without your consent, please contact us and we will remove them as quickly as possible. Our customers promise that they have your permission to input this information/upload these photos and videos and that the photos and videos won’t include any personal information about you. We also require that our customers do not input any personal information belonging to you where it does not belong (outside of a field specifically meant for that piece of information), but we cannot guarantee their compliance with this requirement. If there is a problem, please see the “Your Rights to Your Personal Information” section below for more details about your rights in information that is about you.
Collection from Third Party Sources
We receive information about you from other users, from third party services, and from our business and channel partners.
Other Users of the Services
Other users of our services may provide information about you when they submit content through the services. For example, you may be mentioned by someone else on a job, or a team member may upload content about you to TradeEngage. We also receive your email address and mobile number from other users when they provide it in order to invite you to the services. Similarly, an administrator may provide your contact information when they designate you as another administrator for a task, team or an organizational account.
Other Services You Link to Your Account
We receive information about you when you or your administrator enable third party apps or integrate or link a third party service with our services. For example, you or your administrator may also integrate our services with other services you use, such as to allow you to access, store, share and edit certain content from a third party through our services. For example, you may authorize our services to access and display files from a third party document-sharing service within the services interface. The information we receive when you link or integrate our services with a third party service depends on the settings, permissions and privacy policy controlled by that third party service. You should always check the privacy settings and notices in these third party services to understand what data may be disclosed to us or shared with our services.
Other Partners
We receive information about you and your activities on and off the services from third party partners, such as advertising and market research partners who provide us with information about your interest in, and engagement with, our services and online advertisements.
Analytics
Like nearly every website owner out there, we use a variety of analytical tools to make sure that your experience on our website and in our products is as excellent as it can be. Our analytics tools (listed below) generally use cookies to perform their services. You are able to opt-out of cookies at any time, but please be aware that disabling some cookies may cause the services to stop working as intended. To opt-out, you can use the native tools in your browser.
You are encouraged to use the links below to check out the privacy policies of our third party vendors. We do not transfer any information to these vendors, it is collected by their tools when you visit our website and use our services.
Collection of Nonpersonal Information
Nonpersonal information is information that cannot be used to identify you as an individual, either because it is insufficient to identify you without being combined with other collected data, or because it has been aggregated and anonymized so that it cannot be used to identify you. We collect certain nonpersonal information automatically through the use of cookies and other web beacons to gather information that we can use to improve the services. This may include your browser type, your click information, and other information that we can use for analytics. You can disable cookies and other web services in order to block this automatic collection, but please be aware that disabling some cookies may cause the services to top working as intended.
Use of Personal Information
We do not sell your personal information. We only use it for our own legitimate business purposes, including certain marketing activities. You are free to object to any such processing at any time by contacting us at the address set out below, but if you choose to do so some of the functions of the services may no longer be available to you. Our uses include:
- Providing you with products and services
- Providing you with information about our products and services
- Managing and improving our products, services, quality control, administration, communication and internal processes
- Personalizing and customizing your experience with us
- Verifying your identity
- Granting you access to your account with us
- Investigating any enquiries or complaints submitted by or about you; and/orComplying with regulatory or legal obligations
- To protect us, our business, or our users (e.g. to enforce our terms of service and/or use, prevent spam, or investigate or protect against fraud)
- To maintain the security of our products
We do not share your personal information with third-parties, except where required by law, to protect our own rights, or to provide a service to you (see below).
We will only retain personal information for as long as necessary to provide you with a service.
Sharing Personal Information
We will not share your Personal Information with third-parties, except where required by law, to protect our own rights, or to provide a service to you. We may, however, disclose anonymized and aggregated versions of this information for business, marketing or public relations purposes. If we share any information, we seek assurances that these contractors agree to (1) protect the privacy of your personally identifiable information consistent with this Privacy Policy and (2) not use or disclose your personally identifiable information for any purpose other than providing us with the products or services for which we contracted or as required by law.
We may also share your Personal Information with law enforcement if we believe we are required to do so in order to comply with applicable law, or other lawful order by a court or law enforcement. We may disclose Personal Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Service, to detect fraud, or to protect the safety and/or security of our users, the TradeEngage services or the general public.
We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Feedback
From time to time, you may be asked to provide Feedback (as such term is defined in the Terms of Service) related to the Services. Provision of Feedback is optional. If you choose to provide Feedback, we may use your Feedback in the form of a written testimonial posted online. Absent your permission, we will not attribute such Feedback directly to you, but we may attribute it generally to you. We will not use any personally-identifiable information in such feedback without your permission, which we may request via email or other communication with you.
Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit so we can understand how you use our site and serve you content based on preferences you have specified.If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from our website, with the understanding that we may be unable to provide you with some of your desired service without them. This policy covers only the use of cookies between your computer and our website; it does not cover the use of cookies by any advertisers.
Essential Cookies
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website and App.
Performance Cookies
Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first party) or by third party services. We use performance cookies on our website and App.
Functionality Cookies
Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third party service. We use functionality cookies for selected features on our website and App.
Targeting/Advertising Cookies
Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third party service. We use targeting/advertising cookies on our website and App.
Third Party Cookies on our Site
We may employ third party companies and individuals on our websites — for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third party cookies in order to deliver the services they are providing. Third party cookies can be used to track you on other websites that use the same third party service. As we have no control over third party cookies, they are not covered by our cookie policy.
California Privacy Rights
TradeEngage complies with the California Consumer Privacy Act (referred to in this Privacy Policy as “CCPA”) as set forth by the State of California. If the CCPA applies to your personal information this Privacy Policy provides you with information regarding how to receive information about our privacy practices, as well as request access to, and deletion of your personal information.
California consumers may make a request pursuant to their rights under the CCPA by contacting us using the contact information below. Upon receiving a request, we will verify your request using the information associated with the services, including your email address. Government identification may be required. Consumer can also designate an authorized agent to exercise these rights on the consumer’s behalf.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include user information among our assets transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.
Security
We take security seriously and do what we can within commercially acceptable means to protect your personal information from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee the absolute security of your data.
Links to Other Sites
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot assume responsibility for their treatment of your personal information. This Privacy Policy only covers our website and App and privacy practices.
Changes to Our Privacy Policy
At our discretion, we may change this Privacy Policy from time to time. Any changes will be reflected here, so we encourage you to visit this page regularly. We will also notify our registered users of updates to our policy. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.
If you have any questions about this Privacy Policy or if you wish to make any complaint or claim with respect to the Website, App or Service, please contact us at info@tradeengage.com.
We at TradeEngage, Inc. (“we,” “us,” or “TradeEngage”) respect your privacy, and we don’t ask for information unless we truly need it. We do not collect Personal Information from children under the age of 16 without parental consent. As a data processor, we have limited control over the information provided to us by our users. When you provide data in that sense, you are subject to the Terms of Service. In some limited cases, we may collect information ourselves, but such collection is limited to the information we need to provide you the services.
The Right to Know
We believe in your right to know what companies are collecting about you and why. This Privacy Policy lays out the details about what we have and what we use it for. Please review it carefully, and if you don’t agree with what we lay out here, please stop using the app and contact us with any questions we can answer.
Collection of Personal Information
“Personal Information” is information that can be used to identify you as an individual, either alone or taken with other information we collect. Over the course of providing you the services, we may ask for: Contact information such as your name, mobile phone and email address; Employment information such as your company name, your title, and other company details including address and mobile phone; Financial information such as your billing information; and Location information including your address, IP address, and location data.
We collect this information in order to provide our services to you, generally directly from you. We may request the information specifically, or we may collect it through your engagement with certain aspects of our services such as message boards or forums. We do not collect the content of such messages, but we may collect information about the message senders and recipients in order to improve our services. We do not sell or otherwise dispose of your data, though we may transfer it to certain third parties as outlined below.
The lawful basis for our collection of your information is listed below. Where we collect information with your consent (evidenced by your direct provision of the information to us), you can revoke that consent at any time.
- Contact Information. Necessary in order to perform our contract with you.
- Employment Information. It is in our legitimate business interest to collect information about the types of company using our services. We also use this information to connect individual accounts to their organization and we only collect this information with your consent.
- Financial Information. Necessary in order to perform our contract with you (for billing activities)
- Location Information. This is automatically collected and used for analytical purposes. Your address is collected in order to perform our contract with you (for billing purposes), and your IP address and location data is anonymized/not used to personally identify you.
If you interact with a third party service when using our services or if you share content from our services through a third party service through an integration, we may receive additional Personal Information about you. We only request information as set out above, and we use this information for our legitimate business interest of personalizing the services to improve your experience.
Data Subjects
When our customers use the Services, they often input information about their clients (the person whose property they are working on, their “Clients”). We treat this information as highly confidential and it is entitled to our highest available levels of protection including encryption while on our systems. This information often includes information that would identify the Client individually, such as The Client’s address, The Client’s mobile number, email address, or other ways to contact them; The Client’s namePhotos or videos of the Client’s property.
We collect this information in order to provide our services to you, generally directly from you. We may request the information specifically, or we may collect it through your engagement with certain aspects of our services such as message boards or forums. We do not collect the content of such messages, but we may collect information about the message senders and recipients in order to improve our services. We do not sell or otherwise dispose of your data, though we may transfer it to certain third parties as outlined below.
If you are a Client of one of our customers, you have certain rights related to this data that we have about you. We require that our customers notify you that they will be using TradeEngage, and that they get your consent before sharing your personal information with us. If you feel that your information or photos or videos of your property were uploaded to our app without your consent, please contact us and we will remove them as quickly as possible. Our customers promise that they have your permission to input this information/upload these photos and videos and that the photos and videos won’t include any personal information about you. We also require that our customers do not input any personal information belonging to you where it does not belong (outside of a field specifically meant for that piece of information), but we cannot guarantee their compliance with this requirement. If there is a problem, please see the “Your Rights to Your Personal Information” section below for more details about your rights in information that is about you.
Collection from Third Party Sources
We receive information about you from other users, from third party services, and from our business and channel partners.
Other Users of the Services
Other users of our services may provide information about you when they submit content through the services. For example, you may be mentioned by someone else on a job, or a team member may upload content about you to TradeEngage. We also receive your email address and mobile number from other users when they provide it in order to invite you to the services. Similarly, an administrator may provide your contact information when they designate you as another administrator for a task, team or an organizational account.
Other Services You Link to Your Account
We receive information about you when you or your administrator enable third party apps or integrate or link a third party service with our services. For example, you or your administrator may also integrate our services with other services you use, such as to allow you to access, store, share and edit certain content from a third party through our services. For example, you may authorize our services to access and display files from a third party document-sharing service within the services interface. The information we receive when you link or integrate our services with a third party service depends on the settings, permissions and privacy policy controlled by that third party service. You should always check the privacy settings and notices in these third party services to understand what data may be disclosed to us or shared with our services.
Other Partners
We receive information about you and your activities on and off the services from third party partners, such as advertising and market research partners who provide us with information about your interest in, and engagement with, our services and online advertisements.
Analytics
Like nearly every website owner out there, we use a variety of analytical tools to make sure that your experience on our website and in our products is as excellent as it can be. Our analytics tools (listed below) generally use cookies to perform their services. You are able to opt-out of cookies at any time, but please be aware that disabling some cookies may cause the services to stop working as intended. To opt-out, you can use the native tools in your browser.
You are encouraged to use the links below to check out the privacy policies of our third party vendors. We do not transfer any information to these vendors, it is collected by their tools when you visit our website and use our services.
Collection of Nonpersonal Information
Nonpersonal information is information that cannot be used to identify you as an individual, either because it is insufficient to identify you without being combined with other collected data, or because it has been aggregated and anonymized so that it cannot be used to identify you. We collect certain nonpersonal information automatically through the use of cookies and other web beacons to gather information that we can use to improve the services. This may include your browser type, your click information, and other information that we can use for analytics. You can disable cookies and other web services in order to block this automatic collection, but please be aware that disabling some cookies may cause the services to top working as intended.
Use of Personal Information
We do not sell your personal information. We only use it for our own legitimate business purposes, including certain marketing activities. You are free to object to any such processing at any time by contacting us at the address set out below, but if you choose to do so some of the functions of the services may no longer be available to you. Our uses include:
- Providing you with products and services
- Providing you with information about our products and services
- Managing and improving our products, services, quality control, administration, communication and internal processes
- Personalizing and customizing your experience with us
- Verifying your identity
- Granting you access to your account with us
- Investigating any enquiries or complaints submitted by or about you; and/orComplying with regulatory or legal obligations
- To protect us, our business, or our users (e.g. to enforce our terms of service and/or use, prevent spam, or investigate or protect against fraud)
- To maintain the security of our products
We do not share your personal information with third-parties, except where required by law, to protect our own rights, or to provide a service to you (see below).
We will only retain personal information for as long as necessary to provide you with a service.
Sharing Personal Information
We will not share your Personal Information with third-parties, except where required by law, to protect our own rights, or to provide a service to you. We may, however, disclose anonymized and aggregated versions of this information for business, marketing or public relations purposes. If we share any information, we seek assurances that these contractors agree to (1) protect the privacy of your personally identifiable information consistent with this Privacy Policy and (2) not use or disclose your personally identifiable information for any purpose other than providing us with the products or services for which we contracted or as required by law.
We may also share your Personal Information with law enforcement if we believe we are required to do so in order to comply with applicable law, or other lawful order by a court or law enforcement. We may disclose Personal Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Service, to detect fraud, or to protect the safety and/or security of our users, the TradeEngage services or the general public.
We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Feedback
From time to time, you may be asked to provide Feedback (as such term is defined in the Terms of Service) related to the Services. Provision of Feedback is optional. If you choose to provide Feedback, we may use your Feedback in the form of a written testimonial posted online. Absent your permission, we will not attribute such Feedback directly to you, but we may attribute it generally to you. We will not use any personally-identifiable information in such feedback without your permission, which we may request via email or other communication with you.
Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit so we can understand how you use our site and serve you content based on preferences you have specified.If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from our website, with the understanding that we may be unable to provide you with some of your desired service without them. This policy covers only the use of cookies between your computer and our website; it does not cover the use of cookies by any advertisers.
Essential Cookies
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website and App.
Performance Cookies
Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first party) or by third party services. We use performance cookies on our website and App.
Functionality Cookies
Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third party service. We use functionality cookies for selected features on our website and App.
Targeting/Advertising Cookies
Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third party service. We use targeting/advertising cookies on our website and App.
Third Party Cookies on our Site
We may employ third party companies and individuals on our websites — for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third party cookies in order to deliver the services they are providing. Third party cookies can be used to track you on other websites that use the same third party service. As we have no control over third party cookies, they are not covered by our cookie policy.
California Privacy Rights
TradeEngage complies with the California Consumer Privacy Act (referred to in this Privacy Policy as “CCPA”) as set forth by the State of California. If the CCPA applies to your personal information this Privacy Policy provides you with information regarding how to receive information about our privacy practices, as well as request access to, and deletion of your personal information.
California consumers may make a request pursuant to their rights under the CCPA by contacting us using the contact information below. Upon receiving a request, we will verify your request using the information associated with the services, including your email address. Government identification may be required. Consumer can also designate an authorized agent to exercise these rights on the consumer’s behalf.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include user information among our assets transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.
Security
We take security seriously and do what we can within commercially acceptable means to protect your personal information from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee the absolute security of your data.
Links to Other Sites
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot assume responsibility for their treatment of your personal information. This Privacy Policy only covers our website and App and privacy practices.
Changes to Our Privacy Policy
At our discretion, we may change this Privacy Policy from time to time. Any changes will be reflected here, so we encourage you to visit this page regularly. We will also notify our registered users of updates to our policy. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.
If you have any questions about this Privacy Policy or if you wish to make any complaint or claim with respect to the Website, App or Service, please contact us at info@tradeengage.com.